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CyberArk
CyberArk manages privileged access by securing, monitoring, and controlling credentials across IT environments. It integrates with various platforms to enforce least privilege policies and reduce risks associated with credential misuse.
Why these ratings?
Cyberse perspective
Summary by Cyberse
Microsoft Sentinel may be considered a good fit for you due to its powerful capabilities.
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We use the following criteria to rate this product’s functionality:
Cost considerations
CyberArk requires separate licenses for PAM, endpoint privilege, secrets, and add-on analytics, so costs scale upward as scope widens. Public price details are limited, making budgeting less predictable than the published per-user tiers many rivals offer. Buyers often see a higher total cost of ownership and longer payback period compared with mid-market identity suites.
Functionality
CyberArk combines PAM with cloud SSO and adaptive MFA and automates user creation and removal via HR and directory feeds. Just-in-time privileged sessions and risk-based policies satisfy most lifecycle and governance needs, though analytics depth lags specialist IGA suites. Functionality outpaces typical SSO vendors but falls a step short of the few providers that deliver comprehensive identity governance.
Compatibility
CyberArk connects natively to AD, LDAP, Azure AD and leading HR sources and offers open REST APIs. Standards such as SAML, OIDC and SCIM cover both cloud and on-prem apps with minimal configuration. These broad connectors reduce custom integration effort relative to most competitors.
User experience
Employees get a usable web portal, yet administrators must navigate a dense console that requires training. Password and MFA enrollment function reliably but feel dated versus newer cloud rivals, slowing onboarding. Extensive manuals help, but overall complexity keeps the experience at an average level.
Customer support
CyberArk offers round-the-clock help for severity-1 cases and typically answers within the four-hour window buyers expect. Escalations go to specialists who understand PAM and identity standards, and customers can tap a well-populated knowledge base and community forum. A few reviews mention longer waits for non-critical fixes, so support is strong but not the very top tier.