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One Identity
One Identity manages and secures user access across complex IT environments. It integrates identity governance and privileged access management to streamline compliance and reduce risk.
Why these ratings?
Cyberse perspective
Summary by Cyberse
Microsoft Sentinel may be considered a good fit for you due to its powerful capabilities.
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We use the following criteria to rate this product’s functionality:
Cost considerations
One Identity licenses Identity Manager, privileged access, and governance pieces as separate SKUs priced by quote, so budgeting is unpredictable. Extra connector fees and mandatory services drive total cost higher than most tiered SaaS competitors, delaying payback beyond two years. Vendors that bundle MFA and lifecycle tools under one per-user price usually land cheaper overall.
Functionality
One Identity covers the full user lifecycle, offers SSO with adaptive MFA, and automates provisioning and deprovisioning. Integrated governance dashboards let managers review and certify access, while the Safeguard component manages privileged accounts. Pre-built connectors to HR systems and SaaS apps keep identities in sync without manual effort.
Compatibility
One Identity ships built-in connectors for Active Directory, LDAP, Azure AD and leading HR systems, so directories and people systems link up out of the box. Standards such as SAML, OpenID Connect and SCIM are supported for both cloud and on-premises applications, which reduces custom build work. A well-documented REST API lets developers integrate bespoke services without resorting to work-arounds.
User experience
End users register, change passwords, and trigger MFA with few support calls, yet the screens are less polished than leading SaaS competitors. Administrators confront a deep, older-style console that demands training to locate advanced governance functions. The manuals are comprehensive, but the sheer number of PDF guides slows troubleshooting.
Customer support
One Identity provides 24×7 phone and web help for Severity-1 cases with a four-hour initial response target, matching enterprise IAM norms. Peer reviews say complex tickets reach engineers who understand provisioning and federation, though low-priority items may wait. A sizeable knowledge base and community forum enable self-service, so support sits above average but not at the very top tier.