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SailPoint IdentityNow
SailPoint IdentityNow automates access management by connecting users to the right resources based on their roles and policies. It integrates with cloud and on-premises systems to streamline identity governance and compliance processes.
Why these ratings?
Cyberse perspective
Summary by Cyberse
Microsoft Sentinel may be considered a good fit for you due to its powerful capabilities.
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We use the following criteria to rate this product’s functionality:
Cost considerations
Pricing is per identity, yet lifecycle, analytics, and cloud-entitlement functions are spread across separate editions, so firms quickly add extra SKUs. Total spend often climbs above mid-market rivals once connectors and services are included. Budgeting is hard because final fees shift with each module and bundle.
Functionality
IdentityNow automates joiner-mover-leaver tasks, offers access certifications and connects well with HR systems, giving solid governance. Because SailPoint relies on separate products for SSO and MFA and lacks built-in privileged-access controls, its functional breadth falls short of the most comprehensive identity suites.
Compatibility
SailPoint IdentityNow connects out-of-the-box to AD, LDAP, Azure AD, and major HR suites and uses SAML, OIDC, and SCIM for most cloud and on-prem applications. Well-documented REST APIs allow straightforward extension to bespoke systems. This range of native connectors and standards support minimizes compatibility gaps during integration.
User experience
Business users handle access requests and password resets with little assistance, and the cloud admin console is logically organised for day-to-day work. Advanced governance setups and certification campaigns still require digging into documentation or integrator support, and MFA hinges on an external IdP, so the overall experience is strong but not yet frictionless.
Customer support
SailPoint IdentityNow offers email and ticket support 8 am–6 pm Monday–Friday rather than round-the-clock coverage, placing its baseline SLA firmly in the business-hours category. User feedback highlights that fixes for more complex issues can be slow and some cases close without full resolution, indicating periodic delays. These factors align with a mid-tier support experience on the rubric.