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CrowdStrike Services
CrowdStrike Services provides support for managing and mitigating cybersecurity incidents. It leverages cloud-native technology to analyze threats and coordinate response efforts across diverse environments.
Why these ratings?
Cyberse perspective
Summary by Cyberse
Microsoft Sentinel may be considered a good fit for you due to its powerful capabilities.
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We use the following criteria to rate this product’s functionality:
Cost considerations
CrowdStrike sells pre-defined retainer packages with transparent hourly overage rates. Remote-first delivery removes most travel and surge charges. The predictable billing gives solid value even though the upfront retainer sits near the top of the market.
Capabiliities
CrowdStrike Services keeps responders on call worldwide around the clock, arrives quickly with remote imaging tools, and can pick apart malicious code to understand what happened. Investigators hand customers a clear, step-by-step cleanup plan and stay engaged until systems are restored. Counsel and communications teams are looped in early so legal exposure and public messaging are addressed alongside the technical work.
Team expertise
CrowdStrike Services assigns senior responders who often come from FBI, NSA or military cyber units and bring more than seven years of breach work on average. Most team members hold GCFA, GREM or CISSP credentials and have led investigations for Fortune-level companies worldwide. This deep, certified bench means customers rely on full-time staff rather than short-term contractors for complex incidents.
Tools & methodology
CrowdStrike investigators follow ATT&CK-mapped playbooks and leverage the Falcon agent for live evidence capture, chain-of-custody, and automated response actions through built-in SOAR workflows. Dashboards present investigation KPIs to stakeholders in near real time. Together, these elements align with the rubric’s highest tier for tools and methodology.
Company reputation
CrowdStrike Services is hired for headline breaches like the 2016 DNC investigation and is rated a Leader by Gartner and Forrester for incident response. Industry press and customer feedback stay largely positive with no publicized mishandled cases or controversies. Revenue growth suggests strong retention, yet the company does not disclose churn figures, so the reputation falls just short of the top tier.