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Optiv Incident Response Services
Optiv Incident Response Services provides structured support for managing and mitigating cybersecurity incidents. The service includes forensic analysis and coordination with internal teams to contain threats and restore operations.
Why these ratings?
Cyberse perspective
Summary by Cyberse
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Cost considerations
Optiv’s annual IR retainer is priced in the middle of the market, giving clients a preset block of hours at a predictable rate. Deeper tasks—malware reverse-engineering, legal support, or extensive on-site work—are billed as add-ons, so the final invoice can rise beyond the base fee. Buyers generally regard the spend as reasonable but not notably cheaper than rivals like CrowdStrike or Mandiant.
Capabiliities
Optiv offers round-the-clock global help, can capture full forensic images, dissect malware, and guide each phase of containment and recovery. Engagements include coordination with legal and communications teams so leaders manage regulatory and reputational issues. Those elements match the most complete incident-response offerings on the market.
Team expertise
Most Optiv incident handlers list GCFA, GREM or CISSP credentials and several have prior FBI, DoD or Fortune-500 SOC experience, showing a mature bench of seasoned responders. Public bios and service briefs cite hundreds of enterprise breach engagements, but data on average tenure and an all-senior lineup is limited, so the expertise stops short of the highest tier.
Tools & methodology
Optiv uses documented MITRE-aligned playbooks and leading EDR/forensic tools with SOAR workflows that automate common steps. Clients get clear metrics and dashboards that support oversight and improvement. Full end-to-end automation and purpose-built live-response agents are less pervasive than in the most advanced offerings.
Company reputation
Optiv Incident Response Services is backed by a long-standing cybersecurity firm that appears in Gartner market research, grows steadily, and shows no public mishandling incidents. Trade press and client references are largely positive, signaling solid trust among large enterprises. The brand is strong but not as synonymous with headline-making breach responses as the small elite tier, keeping its reputation just below the top level.