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Okta

Okta provides a platform for managing user authentication and access across applications and devices. It supports integration with various identity providers and offers tools for lifecycle management and policy enforcement.

Cost considerations

Cost considerations

Functionality

Functionality

Compatibility

Compatibility

User experience

User experience

Customer support

Customer support

Why these ratings?

Cyberse perspective

Summary by Cyberse

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We use the following criteria to rate this productโ€™s functionality:

Cost considerations

Okta publishes transparent per-user list prices, but SSO, MFA and lifecycle management are billed as separate modules. The ร -la-carte structure can push total subscription costs above several mid-market competitors when multiple capabilities are required. Most organizations still recover the outlay within about two years through fewer password resets and streamlined onboarding.

Functionality

Okta delivers cloud SSO and adaptive MFA plus automated user onboarding and offboarding that connect directly to HR systems. Governance and risk insights are available as add-ons, but true privileged session control remains limited compared with full PAM suites.

Compatibility

Okta connects natively to Active Directory, LDAP, Azure AD and major HR systems and uses SAML, OIDC and SCIM to link most cloud and on-prem apps. Robust REST APIs allow simple automation and custom integrations without work-arounds. Little extra scripting is required, placing compatibility at the top of the scale.

User experience

Most administrators quickly learn the Okta console, and employees enroll in MFA through a simple wizard and self-service password resets. Setting up complex policies or deep integrations still sends teams to the help center. Clear documentation keeps training short.

Customer support

Okta provides round-the-clock coverage on enterprise plans and typically answers urgent cases in under four hours; routine issues are handled within published windows. Identity-focused engineers join escalations and customers can draw on a large, well-organized knowledge base. A few reports cite slower fixes for tricky federation defects, but day-to-day responsiveness is solid compared with other identity vendors.