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Cylance Incident Response
Cylance Incident Response provides tools to analyze and contain security threats through automated workflows and forensic data collection. It integrates AI-driven analytics to support rapid identification and mitigation of malicious activity.
Why these ratings?
Cyberse perspective
Summary by Cyberse
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We use the following criteria to rate this product’s functionality:
Cost considerations
Cylance sells fixed retainer blocks that keep entry costs reasonable, but the company does not publish overage rates so budgeting is only partly predictable. Remote-first delivery limits travel bills, yet on-site work and deep malware analysis incur extra fees. Overall spending sits in the market middle rather than showing a clear cost edge.
Capabiliities
Cylance Consulting provides 24 × 7 retainer-based incident response, complete with disk and memory forensics and malware reverse engineering. Responders manage containment and walk clients through recovery, including ransomware negotiations. Public information does not reference embedded legal or crisis-communications help, so capabilities sit one level below the most comprehensive services.
Team expertise
Cylance’s responders include ex-government cyber operators and senior analysts with GCFA and CISSP certifications. Public case studies show them leading complex breach responses for large global enterprises. Documentation does not prove an average tenure beyond seven years across the entire roster, placing the team just below the top tier.
Tools & methodology
Cylance responders follow documented playbooks and use the vendor’s AI-based EDR and forensic tools, with investigation status and metrics surfaced in customer dashboards. Several steps such as host isolation and artifact collection are automated, yet the workflow stops short of full SOAR orchestration and formal chain-of-custody validation. This places the methodology ahead of manual triage but just below top-tier, fully automated programs.
Company reputation
BlackBerry Cylance enjoys a solid cybersecurity brand and no reported mishandling incidents. Analyst reports list the service as a representative rather than a leader, and few publicly cited high-profile breach engagements keep its market perception mid-tier.