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Confluence
Confluence is a collaborative workspace that centralizes documentation and knowledge sharing for security teams. The platform enables policy management, compliance tracking, and risk assessment documentation through customizable templates and workflows.
Why these ratings?
Cyberse perspective
Summary by Cyberse
Microsoft Sentinel may be considered a good fit for you due to its powerful capabilities.
Here’s a few tips on how to maximize its capabilities:
We use the following criteria to rate this product’s functionality:
Cost considerations
Confluence publishes simple per-user tiers starting at about $6 a month and even offers a free 10-user plan, so subscription costs are well below most GRC suites and easy to forecast. Teams usually need a few paid marketplace add-ons for formal risk or audit workflows, yet the total outlay is still modest enough to recoup through reduced manual document effort in under a year.
Functionality
Confluence mainly stores policies and lets teams add marketplace risk-register templates or apps for manual tracking, so governance and risk data must be entered and updated by hand. Confluence lacks built-in control libraries, automated evidence collection, or real-time risk scoring; organizations need to customize pages or integrate Jira and third-party add-ons to fill those gaps
Compatibility
Confluence exposes a well-documented REST API and supports JSON or CSV import/export for automated data exchange. Marketplace add-ons and built-in links connect Confluence to Jira, ServiceNow, and other mainstream ticketing tools without heavy effort. Integrations with ERP or cloud provider systems are doable but typically require light scripting or third-party connectors, keeping compatibility high but not perfect.
User experience
Confluence offers a modern page interface, yet many users note a learning curve before they feel comfortable with spaces and macros. Most teams need a brief onboarding session or tutorial videos rather than week-long training, and Atlassian’s step-by-step guides are easy to find. Navigation and settings can feel busy compared with dedicated GRC suites, which slows routine work slightly
Customer support
Confluence offers business-hours ticket coverage in the core plan and a paid upgrade that gives 24 × 7 assistance with one-hour response for critical issues. A large knowledge base and user community handle most day-to-day questions. The support team does not issue regulatory bulletins or provide GRC-focused specialists, so help is reliable but not compliance-oriented.