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ForgeRock Identity Platform
ForgeRock Identity Platform manages digital identities and access across complex environments. It integrates identity management, access control, and directory services to support scalable and flexible identity workflows.
Why these ratings?
Cyberse perspective
Summary by Cyberse
Microsoft Sentinel may be considered a good fit for you due to its powerful capabilities.
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We use the following criteria to rate this product’s functionality:
Cost considerations
Licenses for access, directory, governance, and analytics come as separate add-ons, so total cost can climb quickly and is hard to predict. Pricing is negotiated case-by-case with sizable user minimums, putting entry costs above most cloud identity competitors. Because of the higher upfront spend, many firms need more than two years to see clear financial payback.
Functionality
ForgeRock delivers enterprise SSO, adaptive MFA, and automated join-move-leave provisioning tied to HR systems. Access reviews and risk-based governance are included, but privileged account management relies on external tools. This breadth outranks basic IAM offerings yet falls short of the full end-to-end scope required for the highest rating.
Compatibility
ForgeRock connects natively with Active Directory, LDAP, Azure AD and common HR directories and uses open standards such as SAML, OIDC and SCIM for cloud and on-premises applications. Mature REST APIs let teams integrate new services without heavy customization. This broad out-of-the-box reach positions ForgeRock at the high end of compatibility among identity products.
User experience
ForgeRock provides built-in self-service screens and decent documentation, yet the wide, feature-rich admin console takes practice to navigate. Most teams need training to configure advanced policies, so onboarding is slower than on more consumer-focused identity services.
Customer support
ForgeRock offers 24×7 help for Priority-1 outages with one-hour targets, and identity-focused engineers are available when cases escalate. The Backstage portal gives customers a searchable knowledge base and community answers for self-service. A few users report slower turnaround on highly customized deployments, so support is solid but not at the very top of the market.