ManageEngine ADSelfService Plus
ManageEngine ADSelfService Plus
ManageEngine ADSelfService Plus enables users to reset passwords and unlock accounts through self-service portals. It integrates with on-premises and cloud directories, supporting multi-factor authentication and password policy enforcement.
ManageEngine ADSelfService Plus enables users to reset passwords and unlock accounts through self-service portals. It integrates with on-premises and cloud directories, supporting multi-factor authentication and password policy enforcement.
Cost considerations
Functionality
Compatibility
User experience
Customer support
Why these ratings?
Cyberse perspective
Solution details
Deployment
Pricing
Services support
Key features
Cloud ecosystem partners
Target industry
Product features
Market segment
Subcategory
Integrations
We use the following criteria to evaluate this product:
Cost considerations
ManageEngine ADSelfService Plus shows public pricing of $595 per 500 users per year, or about $1 per user, with MFA and password reset included. The only meaningful upsell is a $1,195 Professional tier for adaptive SSO, so cost jumps are limited and predictable. Such low entry fees usually recoup within a year compared with higher-priced IDaaS subscriptions.
Cost considerations
ManageEngine ADSelfService Plus shows public pricing of $595 per 500 users per year, or about $1 per user, with MFA and password reset included. The only meaningful upsell is a $1,195 Professional tier for adaptive SSO, so cost jumps are limited and predictable. Such low entry fees usually recoup within a year compared with higher-priced IDaaS subscriptions.
Functionality
ManageEngine ADSelfService Plus offers SSO to many SaaS apps and supports several MFA methods including biometrics. User onboarding and offboarding rely on external Active Directory processes rather than built-in lifecycle automation. The absence of native identity governance and analytics positions its functionality in the mid-range of identity security products.
Functionality
ManageEngine ADSelfService Plus offers SSO to many SaaS apps and supports several MFA methods including biometrics. User onboarding and offboarding rely on external Active Directory processes rather than built-in lifecycle automation. The absence of native identity governance and analytics positions its functionality in the mid-range of identity security products.
Compatibility
ManageEngine ADSelfService Plus connects natively to Active Directory, LDAP and Azure AD and publishes SAML or OIDC for most cloud applications. On-premise systems integrate through the built-in connector or RADIUS with only light scripting. Direct links to HR suites and full SCIM provisioning are limited, so some edge cases need extra effort.
Compatibility
ManageEngine ADSelfService Plus connects natively to Active Directory, LDAP and Azure AD and publishes SAML or OIDC for most cloud applications. On-premise systems integrate through the built-in connector or RADIUS with only light scripting. Direct links to HR suites and full SCIM provisioning are limited, so some edge cases need extra effort.
User experience
ManageEngine ADSelfService Plus provides an end-user portal that is straightforward for password resets, but reviewers describe the overall interface as only “fairly intuitive” and “not the most user-friendly”. Administrators can access extensive options, yet deeper configuration usually needs some training and reference to guides, placing user experience in the middle of the pack.
User experience
ManageEngine ADSelfService Plus provides an end-user portal that is straightforward for password resets, but reviewers describe the overall interface as only “fairly intuitive” and “not the most user-friendly”. Administrators can access extensive options, yet deeper configuration usually needs some training and reference to guides, placing user experience in the middle of the pack.
Customer support
ManageEngine provides 24×5 phone and email help plus a searchable knowledge base, but no public commitment to weekend coverage or a sub-4-hour SLA. Gartner and SoftwareAdvice reviewers report generally quick, knowledgeable responses with occasional slowdowns on deeper identity configurations. Overall support is solid but stops short of the round-the-clock, SLA-driven service top-tier vendors supply.
Customer support
ManageEngine provides 24×5 phone and email help plus a searchable knowledge base, but no public commitment to weekend coverage or a sub-4-hour SLA. Gartner and SoftwareAdvice reviewers report generally quick, knowledgeable responses with occasional slowdowns on deeper identity configurations. Overall support is solid but stops short of the round-the-clock, SLA-driven service top-tier vendors supply.