Carbon Black Cloud (VMware)
Carbon Black Cloud (VMware)
Carbon Black Cloud (VMware) is a cloud-native platform that analyzes endpoint activity data to identify and respond to threats. It integrates with VMware infrastructure and provides telemetry for threat hunting and incident investigation.
Carbon Black Cloud (VMware) is a cloud-native platform that analyzes endpoint activity data to identify and respond to threats. It integrates with VMware infrastructure and provides telemetry for threat hunting and incident investigation.
Cost considerations
Functionality
Compatibility
User experience
Customer support
Why these ratings?
Cyberse perspective
Solution details
Market segment
Pricing
Product features
Target industry
Subcategory
Cloud ecosystem partners
Key features
Deployment
Integrations
Services support
We use the following criteria to evaluate this product:
Cost considerations
Carbon Black Cloud carries above-average fees—about $53 per endpoint annually and roughly £160 per core for advanced tiers—putting its base price higher than many rivals. Separate charges for EDR, XDR, and other optional modules add to the total cost as organizations expand coverage. Reviewers note the premium price is hard to justify for some mid-market buyers compared with less expensive endpoint products that deliver comparable protection.
Cost considerations
Carbon Black Cloud carries above-average fees—about $53 per endpoint annually and roughly £160 per core for advanced tiers—putting its base price higher than many rivals. Separate charges for EDR, XDR, and other optional modules add to the total cost as organizations expand coverage. Reviewers note the premium price is hard to justify for some mid-market buyers compared with less expensive endpoint products that deliver comparable protection.
Functionality
Machine-learning prevention blocks threats without signatures. Continuous event capture plus Live Response lets security teams script remote containment and cleanup in real time. XDR correlations through Contexa and built-in USB device control broaden protection across endpoints and networks from a single cloud console
Functionality
Machine-learning prevention blocks threats without signatures. Continuous event capture plus Live Response lets security teams script remote containment and cleanup in real time. XDR correlations through Contexa and built-in USB device control broaden protection across endpoints and networks from a single cloud console
Compatibility
Carbon Black Cloud runs the same lightweight sensor on Windows, macOS, and mainstream Linux endpoints. A separate Android agent and open APIs that feed events to common SIEMs broaden coverage beyond PCs. Absence of native iOS support keeps overall compatibility just short of the top tier.
Compatibility
Carbon Black Cloud runs the same lightweight sensor on Windows, macOS, and mainstream Linux endpoints. A separate Android agent and open APIs that feed events to common SIEMs broaden coverage beyond PCs. Absence of native iOS support keeps overall compatibility just short of the top tier.
User experience
Carbon Black Cloud’s web console gives consolidated dashboards and event timelines, but reviewers say the layout is busy and frequently changing, making navigation less intuitive than leading rivals. Administrators often turn to guides and community posts to tune policies and manage alerts, indicating a meaningful learning curve rather than quick, low-training adoption.
User experience
Carbon Black Cloud’s web console gives consolidated dashboards and event timelines, but reviewers say the layout is busy and frequently changing, making navigation less intuitive than leading rivals. Administrators often turn to guides and community posts to tune policies and manage alerts, indicating a meaningful learning curve rather than quick, low-training adoption.
Customer support
VMware provides ticket portal and 8×5 phone coverage, with 24×7 help confined to critical cases, so routine issues often wait up to a day. Community feedback in 2024 cites missed calls and multi-day silence after staff reductions, showing slower follow-up than leading rivals. Threat Analysis Unit posts threat-intel bulletins but not every day, so overall support sits in the middle of the pack
Customer support
VMware provides ticket portal and 8×5 phone coverage, with 24×7 help confined to critical cases, so routine issues often wait up to a day. Community feedback in 2024 cites missed calls and multi-day silence after staff reductions, showing slower follow-up than leading rivals. Threat Analysis Unit posts threat-intel bulletins but not every day, so overall support sits in the middle of the pack