ForgeRock
ForgeRock
ForgeRock enables organizations to manage digital identities and access across cloud, mobile, and on-premises environments. It supports complex enterprise requirements such as delegated administration and regulatory compliance.
ForgeRock enables organizations to manage digital identities and access across cloud, mobile, and on-premises environments. It supports complex enterprise requirements such as delegated administration and regulatory compliance.
Cost considerations
Functionality
Compatibility
User experience
Customer support
Why these ratings?
Cyberse perspective
Solution details
Target industry
Product features
Deployment
Market segment
Key features
Pricing
Cloud ecosystem partners
Integrations
Subcategory
Services support
We use the following criteria to evaluate this product:
Cost considerations
ForgeRock often starts around $20 k for setup and about $8 k per month for a global rollout—several times higher than popular cloud IAM options. Pricing is quote-only and each core component is licensed separately, so the final bill grows as more access, directory or governance functions are added. Costs are therefore high and can be unpredictable, but not so opaque as vendors that layer on hidden connector fees.
Cost considerations
ForgeRock often starts around $20 k for setup and about $8 k per month for a global rollout—several times higher than popular cloud IAM options. Pricing is quote-only and each core component is licensed separately, so the final bill grows as more access, directory or governance functions are added. Costs are therefore high and can be unpredictable, but not so opaque as vendors that layer on hidden connector fees.
Functionality
ForgeRock delivers single sign-on, adaptive MFA and automated user lifecycle tasks across cloud and on-prem apps. The Autonomous Identity add-on supplies AI-driven governance and risk analytics for entitlement reviews. Privileged session controls rely on third-party partners, so the suite falls short of full PAM breadth.
Functionality
ForgeRock delivers single sign-on, adaptive MFA and automated user lifecycle tasks across cloud and on-prem apps. The Autonomous Identity add-on supplies AI-driven governance and risk analytics for entitlement reviews. Privileged session controls rely on third-party partners, so the suite falls short of full PAM breadth.
Compatibility
ForgeRock connects natively to Microsoft Active Directory and any LDAP directory through built-in connectors, keeping on-prem and cloud data in sync. Certified support for SAML 2.0, OAuth 2.0 and OpenID Connect lets most cloud and on-prem apps authenticate without custom code. A common REST framework with SCIM endpoints gives developers direct, standards-based access to identity services across enterprise systems
Compatibility
ForgeRock connects natively to Microsoft Active Directory and any LDAP directory through built-in connectors, keeping on-prem and cloud data in sync. Certified support for SAML 2.0, OAuth 2.0 and OpenID Connect lets most cloud and on-prem apps authenticate without custom code. A common REST framework with SCIM endpoints gives developers direct, standards-based access to identity services across enterprise systems
User experience
ForgeRock’s XUI console offers task wizards and self-service screens that most users find easy to navigate. Industry comparisons note the product needs significant technical expertise and customization during rollout, making admins rely on manuals and specialists. Daily operations feel smooth, but the heavier setup effort means user experience is good rather than exceptional.
User experience
ForgeRock’s XUI console offers task wizards and self-service screens that most users find easy to navigate. Industry comparisons note the product needs significant technical expertise and customization during rollout, making admins rely on manuals and specialists. Daily operations feel smooth, but the heavier setup effort means user experience is good rather than exceptional.
Customer support
ForgeRock provides 24×7 phone and ticket coverage and a Premium tier that commits to a 2-hour first response for critical incidents, matching the rubric’s “reliable support,. Identity-focused engineers handle cases and each customer has an assigned account manager, ensuring knowledgeable escalation paths. The absence of a sub-30-minute SLA for authentication outages keeps the score below the highest tier.
Customer support
ForgeRock provides 24×7 phone and ticket coverage and a Premium tier that commits to a 2-hour first response for critical incidents, matching the rubric’s “reliable support,. Identity-focused engineers handle cases and each customer has an assigned account manager, ensuring knowledgeable escalation paths. The absence of a sub-30-minute SLA for authentication outages keeps the score below the highest tier.