Palo Alto Prisma Access
Palo Alto Prisma Access
Palo Alto Prisma Access delivers cloud-based security for remote users and branch offices. It integrates with existing infrastructure to provide centralized policy management and visibility across distributed environments.
Palo Alto Prisma Access delivers cloud-based security for remote users and branch offices. It integrates with existing infrastructure to provide centralized policy management and visibility across distributed environments.
Cost considerations
Functionality
Compatibility
User experience
Customer support
Why these ratings?
Cyberse perspective
Solution details
Services support
Deployment
Integrations
Cloud ecosystem partners
Key features
Target industry
Product features
Pricing
Subcategory
Market segment
We use the following criteria to evaluate this product:
Cost considerations
Peer reviews show Prisma Access costs more than rivals and needs separate licenses for SD-WAN, DLP and other modules. Users also report renewal and support fees that climb over time, raising long-term ownership costs. Because several add-ons are required for full protection, business leaders often question whether the premium price delivers proportional value.
Cost considerations
Peer reviews show Prisma Access costs more than rivals and needs separate licenses for SD-WAN, DLP and other modules. Users also report renewal and support fees that climb over time, raising long-term ownership costs. Because several add-ons are required for full protection, business leaders often question whether the premium price delivers proportional value.
Functionality
Prisma Access offers a full NGFW with IPS, WildFire sandboxing, ML-based anomaly detection, and TLS 1.3 inspection. The service includes zero-trust segmentation, SD-WAN functions, and IoT visibility delivered at cloud scale. These capabilities align with every advanced criterion in the rubric.
Functionality
Prisma Access offers a full NGFW with IPS, WildFire sandboxing, ML-based anomaly detection, and TLS 1.3 inspection. The service includes zero-trust segmentation, SD-WAN functions, and IoT visibility delivered at cloud scale. These capabilities align with every advanced criterion in the rubric.
Compatibility
Palo Alto Prisma Access runs only as a vendor-hosted cloud service, so customers cannot load it on their own appliances, VMs, or containers, which limits deployment flexibility. The service supports IPv6 and dynamic routing such as BGP, and the published REST APIs stream events directly to SIEM and SOAR tools without custom code. Overall, compatibility lands mid-pack at 3 because strong integrations are offset by the single-form-factor delivery.
Compatibility
Palo Alto Prisma Access runs only as a vendor-hosted cloud service, so customers cannot load it on their own appliances, VMs, or containers, which limits deployment flexibility. The service supports IPv6 and dynamic routing such as BGP, and the published REST APIs stream events directly to SIEM and SOAR tools without custom code. Overall, compatibility lands mid-pack at 3 because strong integrations are offset by the single-form-factor delivery.
User experience
Users appreciate the centralized cloud console, yet many reviews flag the interface and setup as complicated, noting it is “not the easiest to navigate” and demands specialized knowledge. Documentation gaps for advanced tasks mean teams often rely on vendor help, slowing administrator ramp-up beyond a single day. These factors indicate a serviceable but learning-heavy experience compared with smoother network security tools.
User experience
Users appreciate the centralized cloud console, yet many reviews flag the interface and setup as complicated, noting it is “not the easiest to navigate” and demands specialized knowledge. Documentation gaps for advanced tasks mean teams often rely on vendor help, slowing administrator ramp-up beyond a single day. These factors indicate a serviceable but learning-heavy experience compared with smoother network security tools.
Customer support
Palo Alto Prisma Access customers can reach support 24×7, and Severity-1 tickets get a response in under one hour with Premium or 15 minutes with Platinum plans. Threat signatures are delivered automatically at least every day and often more frequently, keeping protections current without manual effort. The vendor maintains a large online knowledge base and offers speedy RMA through higher-tier contracts, but the best SLAs require the added-cost Platinum tier, so support sits one notch below the highest rating.
Customer support
Palo Alto Prisma Access customers can reach support 24×7, and Severity-1 tickets get a response in under one hour with Premium or 15 minutes with Platinum plans. Threat signatures are delivered automatically at least every day and often more frequently, keeping protections current without manual effort. The vendor maintains a large online knowledge base and offers speedy RMA through higher-tier contracts, but the best SLAs require the added-cost Platinum tier, so support sits one notch below the highest rating.