ServiceNow GRC
ServiceNow GRC
ServiceNow GRC centralizes risk and compliance data across business processes. It enables workflow automation for issue management and policy exceptions within a unified platform.
ServiceNow GRC centralizes risk and compliance data across business processes. It enables workflow automation for issue management and policy exceptions within a unified platform.
Cost considerations
Functionality
Compatibility
User experience
Customer support
Why these ratings?
Cyberse perspective
Solution details
Pricing
Cloud ecosystem partners
Services support
Target industry
Market segment
Deployment
Key features
We use the following criteria to evaluate this product:
Cost considerations
Annual subscriptions often start above $50 000 and can reach several hundred thousand dollars, well above many mid-market GRC tools. Separate licenses are needed for individual risk, policy, and vendor modules plus control content, so spending escalates as more frameworks are added. Consulting, configuration, and ongoing admin further inflate outlays, leaving long-term savings uncertain for many buyers.
Cost considerations
Annual subscriptions often start above $50 000 and can reach several hundred thousand dollars, well above many mid-market GRC tools. Separate licenses are needed for individual risk, policy, and vendor modules plus control content, so spending escalates as more frameworks are added. Consulting, configuration, and ongoing admin further inflate outlays, leaving long-term savings uncertain for many buyers.
Functionality
ServiceNow GRC supports the entire cycle from policy drafting through unified control mapping and automated evidence collection. Real-time dashboards continually update risk scores while audit workflows maintain complete trails for reviewers. A curated control library tied to regularly refreshed regulatory content keeps programs aligned with new requirements.
Functionality
ServiceNow GRC supports the entire cycle from policy drafting through unified control mapping and automated evidence collection. Real-time dashboards continually update risk scores while audit workflows maintain complete trails for reviewers. A curated control library tied to regularly refreshed regulatory content keeps programs aligned with new requirements.
Compatibility
ServiceNow GRC runs on the same platform as ServiceNow ITSM and CMDB, letting ticket, asset, and change data sync automatically. Pre-built integrations cover AWS, Azure, SAP, and common security tools, and open REST APIs with IntegrationHub handle data in standard formats. These options allow most enterprises to connect ServiceNow GRC to their key systems without heavy scripting or middleware.
Compatibility
ServiceNow GRC runs on the same platform as ServiceNow ITSM and CMDB, letting ticket, asset, and change data sync automatically. Pre-built integrations cover AWS, Azure, SAP, and common security tools, and open REST APIs with IntegrationHub handle data in standard formats. These options allow most enterprises to connect ServiceNow GRC to their key systems without heavy scripting or middleware.
User experience
Configurable dashboards and a modern look help users navigate common risk tasks without major frustration. Reviewers also cite crowded screens and a learning curve that demands several days of training, placing the overall experience squarely in the middle of the pack
User experience
Configurable dashboards and a modern look help users navigate common risk tasks without major frustration. Reviewers also cite crowded screens and a learning curve that demands several days of training, placing the overall experience squarely in the middle of the pack
Customer support
ServiceNow provides round-the-clock phone and portal assistance and assigns a customer success manager under Impact plans, ensuring global coverage and direct guidance. Automated regulatory alerts from the Unified Compliance Framework keep risk teams informed of rule changes without manual tracking. These strengths place support above standard market levels, but reliance on paid tiers for the full service keeps it just below the top rating.
Customer support
ServiceNow provides round-the-clock phone and portal assistance and assigns a customer success manager under Impact plans, ensuring global coverage and direct guidance. Automated regulatory alerts from the Unified Compliance Framework keep risk teams informed of rule changes without manual tracking. These strengths place support above standard market levels, but reliance on paid tiers for the full service keeps it just below the top rating.