Zscaler Internet Access
Zscaler Internet Access
Zscaler Internet Access routes user traffic through a cloud-based platform to enforce security policies and protect against threats. It integrates web filtering, SSL inspection, and threat intelligence to manage access and monitor internet activity.
Zscaler Internet Access routes user traffic through a cloud-based platform to enforce security policies and protect against threats. It integrates web filtering, SSL inspection, and threat intelligence to manage access and monitor internet activity.
Cost considerations
Functionality
Compatibility
User experience
Customer support
Why these ratings?
Cyberse perspective
Solution details
Market segment
Enterprise
Target industry
Technology
Public sector
Industrials
Healthcare
Retail
Manufacturing
Financial services
Key features
Platform solution
Pricing
Free trial available
Services support
In-house services
Managed services
Product features
Secure Access Service Edge (SASE)
DNS filtering
Cloud ecosystem partners
Amazon Web Services
Microsoft Azure Cloud
Google Cloud Platform
Integrations
Security automation
Identity security
Cloud security
Data security
Subcategory
DNS Security
Network Detection and Response
Intrusion Detection / Prevention Systems
Deployment
Cloud-native
We use the following criteria to evaluate this product:
Cost considerations
Subscription runs about $8–$12 per user each month, which reviewers call mid-range but not cheap. The license bundles core web protection and updates, yet sandboxing and advanced DLP drive extra charges. With essential features included and premium modules priced separately, overall spend lands near industry average.
Cost considerations
Subscription runs about $8–$12 per user each month, which reviewers call mid-range but not cheap. The license bundles core web protection and updates, yet sandboxing and advanced DLP drive extra charges. With essential features included and premium modules priced separately, overall spend lands near industry average.
Functionality
Zscaler Internet Access delivers a cloud next-generation firewall with inline IPS, full TLS 1.3 decryption and a cloud sandbox, meeting most advanced inspection requirements. The service does not bundle native SD-WAN functions or broad IoT visibility that characterize the most feature-rich firewalls. Functionality is therefore one step below the rubric’s highest tier.
Functionality
Zscaler Internet Access delivers a cloud next-generation firewall with inline IPS, full TLS 1.3 decryption and a cloud sandbox, meeting most advanced inspection requirements. The service does not bundle native SD-WAN functions or broad IoT visibility that characterize the most feature-rich firewalls. Functionality is therefore one step below the rubric’s highest tier.
Compatibility
Zscaler Internet Access is delivered only as a cloud SaaS subscription procured through marketplaces such as AWS, so customers cannot host it on physical, virtual, or container infrastructure. The service natively supports IPv6 and standard routing methods for traffic forwarding. REST APIs and published connectors stream data to SIEM and SOAR platforms, but advanced automations may still need light scripting.
Compatibility
Zscaler Internet Access is delivered only as a cloud SaaS subscription procured through marketplaces such as AWS, so customers cannot host it on physical, virtual, or container infrastructure. The service natively supports IPv6 and standard routing methods for traffic forwarding. REST APIs and published connectors stream data to SIEM and SOAR platforms, but advanced automations may still need light scripting.
User experience
Most reviewers say Zscaler Internet Access provides a clean cloud console where admins set policy and view traffic without CLI, though menus spread across multiple portals cause minor friction. New administrators typically need little ramp-up time and describe the interface as simple to use, while some complain that log searches and training material could be better. The overall experience is smoother than many network-security peers but stops short of best-in-class polish
User experience
Most reviewers say Zscaler Internet Access provides a clean cloud console where admins set policy and view traffic without CLI, though menus spread across multiple portals cause minor friction. New administrators typically need little ramp-up time and describe the interface as simple to use, while some complain that log searches and training material could be better. The overall experience is smoother than many network-security peers but stops short of best-in-class polish
Customer support
Zscaler Internet Access provides 24×7 support with a 15-minute initial SLA for critical cases in its premium tiers. Continuous cloud delivery pushes over 175,000 security updates daily, but the absence of hardware RMA means assistance falls just short of the rubric’s top level
Customer support
Zscaler Internet Access provides 24×7 support with a 15-minute initial SLA for critical cases in its premium tiers. Continuous cloud delivery pushes over 175,000 security updates daily, but the absence of hardware RMA means assistance falls just short of the rubric’s top level