ForgeRock Identity Platform

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Identity Security

ForgeRock Identity Platform

ForgeRock Identity Platform manages digital identities and access across complex environments. It integrates identity management, access control, and directory services to support scalable and flexible identity workflows.

Cost considerations

Functionality

Compatibility

User experience

Customer support

Why these ratings?

Cyberse perspective

Solution details

Deployment

On-premises

Cloud-native

Cloud-hosted

Subcategory

Multi-Factor Authentication

Single-Sign On

Customer Identity and Access Management Platforms

Services support

In-house services

Third party integrators

Managed services

Integrations

Cloud security

Governance Risk and Compliance

Data security

Market segment

Enterprise

Product features

Password Management

Role-Based Access Control (RBAC)

Multi-Factor Authentication (MFA)

Single-Sign On (SSO)

Cloud ecosystem partners

Amazon Web Services

Microsoft Azure Cloud

Google Cloud Platform

Key features

API access

Platform solution

Pricing

Free trial available

Target industry

Technology

Public sector

Industrials

Healthcare

Retail

Manufacturing

Financial services

We use the following criteria to evaluate this product:

Cost considerations

Licenses for access, directory, governance, and analytics come as separate add-ons, so total cost can climb quickly and is hard to predict. Pricing is negotiated case-by-case with sizable user minimums, putting entry costs above most cloud identity competitors. Because of the higher upfront spend, many firms need more than two years to see clear financial payback.

Cost considerations

Functionality

ForgeRock delivers enterprise SSO, adaptive MFA, and automated join-move-leave provisioning tied to HR systems. Access reviews and risk-based governance are included, but privileged account management relies on external tools. This breadth outranks basic IAM offerings yet falls short of the full end-to-end scope required for the highest rating.

Functionality

Compatibility

ForgeRock connects natively with Active Directory, LDAP, Azure AD and common HR directories and uses open standards such as SAML, OIDC and SCIM for cloud and on-premises applications. Mature REST APIs let teams integrate new services without heavy customization. This broad out-of-the-box reach positions ForgeRock at the high end of compatibility among identity products.

Compatibility

User experience

ForgeRock provides built-in self-service screens and decent documentation, yet the wide, feature-rich admin console takes practice to navigate. Most teams need training to configure advanced policies, so onboarding is slower than on more consumer-focused identity services.

User experience

Customer support

ForgeRock offers 24×7 help for Priority-1 outages with one-hour targets, and identity-focused engineers are available when cases escalate. The Backstage portal gives customers a searchable knowledge base and community answers for self-service. A few users report slower turnaround on highly customized deployments, so support is solid but not at the very top of the market.