Palo Alto Prisma Access
Palo Alto Prisma Access
Updated August 20, 2025
Updated August 20, 2025
Palo Alto Prisma Access delivers cloud-based security for remote users and branch offices. It integrates with existing infrastructure to provide centralized policy management and visibility across distributed environments.
Palo Alto Prisma Access delivers cloud-based security for remote users and branch offices. It integrates with existing infrastructure to provide centralized policy management and visibility across distributed environments.
DNS Security
Network Detection and Response
Virtual Private Networks
Intrusion Detection / Prevention Systems
Cost considerations
Cost considerations
Functionality
Functionality
Compatibility
Compatibility
User experience
User experience
Customer support
Customer support
Why these ratings?
Cyberse perspective
Cyberse perspective
Solution details
Target industry
Technology
Public sector
Industrials
Healthcare
Retail
Manufacturing
Financial services
Services support
In-house services
Third party integrators
Managed services
Product features
Intrusion Detection and Prevention Systems (IDS/IPS)
Secure Access Service Edge (SASE)
DNS filtering
Pricing
Free trial available
Market segment
Enterprise
Key features
Platform solution
Integrations
Security automation
Identity security
Cloud security
Data security
Deployment
Cloud-native
Cloud ecosystem partners
Amazon Web Services
Microsoft Azure Cloud
Google Cloud Platform
Ratings
Cost considerations
Peer reviews show Prisma Access costs more than rivals and needs separate licenses for SD-WAN, DLP and other modules. Users also report renewal and support fees that climb over time, raising long-term ownership costs. Because several add-ons are required for full protection, business leaders often question whether the premium price delivers proportional value.
Cost considerations
Peer reviews show Prisma Access costs more than rivals and needs separate licenses for SD-WAN, DLP and other modules. Users also report renewal and support fees that climb over time, raising long-term ownership costs. Because several add-ons are required for full protection, business leaders often question whether the premium price delivers proportional value.
User count
Throughput (Mbps/Gbps)
Functionality
Prisma Access offers a full NGFW with IPS, WildFire sandboxing, ML-based anomaly detection, and TLS 1.3 inspection. The service includes zero-trust segmentation, SD-WAN functions, and IoT visibility delivered at cloud scale. These capabilities align with every advanced criterion in the rubric.
Functionality
Prisma Access offers a full NGFW with IPS, WildFire sandboxing, ML-based anomaly detection, and TLS 1.3 inspection. The service includes zero-trust segmentation, SD-WAN functions, and IoT visibility delivered at cloud scale. These capabilities align with every advanced criterion in the rubric.
Compatibility
Palo Alto Prisma Access runs only as a vendor-hosted cloud service, so customers cannot load it on their own appliances, VMs, or containers, which limits deployment flexibility. The service supports IPv6 and dynamic routing such as BGP, and the published REST APIs stream events directly to SIEM and SOAR tools without custom code. Overall, compatibility lands mid-pack at 3 because strong integrations are offset by the single-form-factor delivery.
Compatibility
Palo Alto Prisma Access runs only as a vendor-hosted cloud service, so customers cannot load it on their own appliances, VMs, or containers, which limits deployment flexibility. The service supports IPv6 and dynamic routing such as BGP, and the published REST APIs stream events directly to SIEM and SOAR tools without custom code. Overall, compatibility lands mid-pack at 3 because strong integrations are offset by the single-form-factor delivery.
User experience
Users appreciate the centralized cloud console, yet many reviews flag the interface and setup as complicated, noting it is “not the easiest to navigate” and demands specialized knowledge. Documentation gaps for advanced tasks mean teams often rely on vendor help, slowing administrator ramp-up beyond a single day. These factors indicate a serviceable but learning-heavy experience compared with smoother network security tools.
User experience
Users appreciate the centralized cloud console, yet many reviews flag the interface and setup as complicated, noting it is “not the easiest to navigate” and demands specialized knowledge. Documentation gaps for advanced tasks mean teams often rely on vendor help, slowing administrator ramp-up beyond a single day. These factors indicate a serviceable but learning-heavy experience compared with smoother network security tools.
Customer support
Palo Alto Prisma Access customers can reach support 24×7, and Severity-1 tickets get a response in under one hour with Premium or 15 minutes with Platinum plans. Threat signatures are delivered automatically at least every day and often more frequently, keeping protections current without manual effort. The vendor maintains a large online knowledge base and offers speedy RMA through higher-tier contracts, but the best SLAs require the added-cost Platinum tier, so support sits one notch below the highest rating.
Customer support
Palo Alto Prisma Access customers can reach support 24×7, and Severity-1 tickets get a response in under one hour with Premium or 15 minutes with Platinum plans. Threat signatures are delivered automatically at least every day and often more frequently, keeping protections current without manual effort. The vendor maintains a large online knowledge base and offers speedy RMA through higher-tier contracts, but the best SLAs require the added-cost Platinum tier, so support sits one notch below the highest rating.
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