Diligent
Diligent
Diligent centralizes organizational policies, controls, and audit trails within a unified platform. It enables automated workflows for tracking regulatory changes and documenting compliance activities.
Diligent centralizes organizational policies, controls, and audit trails within a unified platform. It enables automated workflows for tracking regulatory changes and documenting compliance activities.
Cost considerations
Cost considerations
Functionality
Functionality
Compatibility
Compatibility
User experience
User experience
Customer support
Customer support
Why these ratings?
Cyberse perspective
Cyberse perspective
Solution details
Key features
Platform solution
Pricing
Free trial available
Target industry
Technology
Public sector
Industrials
Healthcare
Retail
Manufacturing
Financial services
Cloud ecosystem partners
Amazon Web Services
Microsoft Azure Cloud
Deployment
Cloud-native
Cloud-hosted
Market segment
Enterprise
Services support
In-house services
Managed services
We use the following criteria to evaluate this product:
We use the following criteria to evaluate this product:
Cost considerations
Diligent is usually sold on a premium, customized license that costs more up-front than mid-market GRC suites. Buyers often see extra charges when they add frameworks, audit packs, or additional user groups, so the annual bill climbs beyond the initial quote. Finance teams report that the larger spend makes payoff timing hard to predict, leaving long-term savings unclear.
Cost considerations
Diligent is usually sold on a premium, customized license that costs more up-front than mid-market GRC suites. Buyers often see extra charges when they add frameworks, audit packs, or additional user groups, so the annual bill climbs beyond the initial quote. Finance teams report that the larger spend makes payoff timing hard to predict, leaving long-term savings unclear.
Functionality
Diligent One Platform centralizes policy creation, risk registers, compliance tracking and audit work in a single environment. Built-in AI maps controls to regulations and runs automated risk scoring, which reduces manual evidence collection. G2 users highlight comprehensive audit trails and frequent regulatory content updates, confirming the mature evidence and update capabilities expected in full-cycle GRC solutions
Functionality
Diligent One Platform centralizes policy creation, risk registers, compliance tracking and audit work in a single environment. Built-in AI maps controls to regulations and runs automated risk scoring, which reduces manual evidence collection. G2 users highlight comprehensive audit trails and frequent regulatory content updates, confirming the mature evidence and update capabilities expected in full-cycle GRC solutions
Compatibility
Diligent HighBond includes out-of-the-box connectors for Jira, ServiceNow, and Tenable plus other cloud data sources, covering common ticketing, CMDB, and security use cases. Public REST and GraphQL APIs provide broader integration options, but connecting niche ERP systems typically requires light scripting, so compatibility is strong but not fully comprehensive
Compatibility
Diligent HighBond includes out-of-the-box connectors for Jira, ServiceNow, and Tenable plus other cloud data sources, covering common ticketing, CMDB, and security use cases. Public REST and GraphQL APIs provide broader integration options, but connecting niche ERP systems typically requires light scripting, so compatibility is strong but not fully comprehensive
User experience
Many reviewers call the interface “easy navigation” yet others say the UI feels dated or cluttered. New users often describe onboarding as cumbersome with a steep learning curve, meaning more than a quick tutorial is required. Dashboards and in-app guidance are present, but mixed feedback on configurability and buried functions places overall experience in the acceptable middle of the pack.
User experience
Many reviewers call the interface “easy navigation” yet others say the UI feels dated or cluttered. New users often describe onboarding as cumbersome with a steep learning curve, meaning more than a quick tutorial is required. Dashboards and in-app guidance are present, but mixed feedback on configurability and buried functions places overall experience in the acceptable middle of the pack.
Customer support
Diligent provides 24-hour phone, chat and email help and assigns Customer Success Managers, giving clients round-the-clock access to knowledgeable staff and a named point of contact. Public materials do not mention proactive regulatory alerts or regular roadmap reviews, so support stops short of the highest tier.
Customer support
Diligent provides 24-hour phone, chat and email help and assigns Customer Success Managers, giving clients round-the-clock access to knowledgeable staff and a named point of contact. Public materials do not mention proactive regulatory alerts or regular roadmap reviews, so support stops short of the highest tier.
Continue exploring
Continue exploring