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OneTrust

OneTrust

Updated August 20, 2025

Updated August 20, 2025

OneTrust enables organizations to identify, classify, and manage sensitive data across cloud and on-premises environments. It supports regulatory compliance workflows and integrates with existing IT infrastructure.

OneTrust enables organizations to identify, classify, and manage sensitive data across cloud and on-premises environments. It supports regulatory compliance workflows and integrates with existing IT infrastructure.

Data Discovery and Classification

Cost considerations

Cost considerations

Functionality

Functionality

Compatibility

Compatibility

User experience

User experience

Customer support

Customer support

Why these ratings?

Cyberse perspective

Cyberse perspective

Solution details

Target industry

Technology

Public sector

Industrials

Healthcare

Retail

Manufacturing

Financial services

Services support

In-house services

Managed services

Product features

Data classification

Pricing

Free trial available

Market segment

Small business

Enterprise

Midmarket

Key features

API access

Platform solution

Point solution

Integrations

Governance Risk and Compliance

Deployment

Cloud-native

Cloud-hosted

Cloud ecosystem partners

Amazon Web Services

Microsoft Azure Cloud

Google Cloud Platform

Ratings

Cost considerations

Entry tiers start near $800 per month and can exceed $3,000 once core privacy, mapping, and cloud modules are activated, positioning OneTrust at the upper end of the market. Key capabilities are sold à la carte and require paid implementation help, so total cost grows faster than initial quotes. Buyers report that competing tools include similar functions in base packages, making the overall return on OneTrust’s higher spend harder to prove.

Cost considerations

Entry tiers start near $800 per month and can exceed $3,000 once core privacy, mapping, and cloud modules are activated, positioning OneTrust at the upper end of the market. Key capabilities are sold à la carte and require paid implementation help, so total cost grows faster than initial quotes. Buyers report that competing tools include similar functions in base packages, making the overall return on OneTrust’s higher spend harder to prove.

User count

Functionality

OneTrust uses AI to locate and classify sensitive information in both structured and unstructured data across multiple clouds and can automatically trigger retention, deletion or redaction actions to limit leakage. Customer-managed encryption keys secure data at rest, yet the offering lacks advanced user behavior analytics found in the top tier of data security tools, so overall functionality is strong but not the most comprehensive

Functionality

OneTrust uses AI to locate and classify sensitive information in both structured and unstructured data across multiple clouds and can automatically trigger retention, deletion or redaction actions to limit leakage. Customer-managed encryption keys secure data at rest, yet the offering lacks advanced user behavior analytics found in the top tier of data security tools, so overall functionality is strong but not the most comprehensive

Compatibility

OneTrust ships over 200 out-of-the-box connectors for major on-prem databases, top cloud warehouses, and popular SaaS apps, plus an open SDK for custom sources. Security teams can stream activity data to Splunk using standard JSON via the HTTP Event Collector, enabling straightforward SIEM hand-off. Direct CASB connectors are not highlighted, so some cloud access data may still need light scripting, keeping compatibility high but shy of the top tier.

Compatibility

OneTrust ships over 200 out-of-the-box connectors for major on-prem databases, top cloud warehouses, and popular SaaS apps, plus an open SDK for custom sources. Security teams can stream activity data to Splunk using standard JSON via the HTTP Event Collector, enabling straightforward SIEM hand-off. Direct CASB connectors are not highlighted, so some cloud access data may still need light scripting, keeping compatibility high but shy of the top tier.

User experience

Most reviewers note that OneTrust dashboards consolidate risk data clearly once configured, but first-time users struggle to find the right menus. Feedback on Gartner and industry blogs highlights a steep learning curve and complex navigation compared with lighter data-security tools. The product therefore fits a functional interface that needs user training rather than providing the guided, low-friction experience of higher-scoring options.

User experience

Most reviewers note that OneTrust dashboards consolidate risk data clearly once configured, but first-time users struggle to find the right menus. Feedback on Gartner and industry blogs highlights a steep learning curve and complex navigation compared with lighter data-security tools. The product therefore fits a functional interface that needs user training rather than providing the guided, low-friction experience of higher-scoring options.

Customer support

OneTrust advertises 24/7/365 assistance, yet multiple G2 reviewers say the support is “non-existent,” with long waits and reliance on self-guided videos, suggesting slow, limited help that falls short of peers’ business-hours service levels.

Customer support

OneTrust advertises 24/7/365 assistance, yet multiple G2 reviewers say the support is “non-existent,” with long waits and reliance on self-guided videos, suggesting slow, limited help that falls short of peers’ business-hours service levels.

Cyberse provides free tools for cybersecurity buyers to assess needs, research solutions, and compare products.

Cyberse provides free tools for cybersecurity buyers to assess needs, research solutions, and compare products.

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