Exabeam provides numerous pre-built playbooks and a low-code drag-and-drop designer that lets staff automate workflows quickly. AI-driven behavior analytics correlates events and triggers bidirectional actions through thousands of cloud, network and endpoint integrations. Built-in case management plus MTTD/MTTR dashboards give leaders clear performance metrics to prove value and spot bottlenecks.

The platform provides dozens of out-of-the-box connectors across cloud apps, EDR, ITSM and chat tools and exposes a documented REST API for anything missing. Common systems like ServiceNow and Slack link in clicks, so only niche products demand light scripting. This breadth and ease place compatibility well above average though shy of the largest-connector vendors.

Most reviewers say Exabeam’s console is easy to navigate and feels user-friendly, so analysts get productive quickly. Some users still note setup complexity and sparse guidance, indicating a short learning curve remains

Standard support runs 11×5 and only premium tiers provide 24×7 access, so core coverage and SLA expectations are mid-range rather than rapid-response leaders. Regional phone lines, a knowledge base and a community forum help users, but Gartner Peer Insights reviews report slow ticket handling versus other security automation vendors