MetricStream TPRM
MetricStream TPRM
MetricStream centralizes risk data from external partners and automates workflows for assessments and issue tracking. It offers configurable dashboards and reporting to support compliance and audit requirements.
MetricStream centralizes risk data from external partners and automates workflows for assessments and issue tracking. It offers configurable dashboards and reporting to support compliance and audit requirements.
Cost considerations
Cost considerations
Functionality
Functionality
Compatibility
Compatibility
User experience
User experience
Customer support
Customer support
Why these ratings?
Cyberse perspective
Cyberse perspective
Solution details
Cloud ecosystem partners
Amazon Web Services
Microsoft Azure Cloud
Google Cloud Platform
Integrations
Governance Risk and Compliance
Target industry
Technology
Public sector
Industrials
Healthcare
Retail
Manufacturing
Financial services
Product features
Risk scoring
Customizable assessments and questionnaires
Vendor management
Services support
In-house services
Managed services
Subcategory
Assessment Management Platforms
Vendor Risk Scoring
Key features
API access
Platform solution
Market segment
Enterprise
Deployment
On-premises
Cloud-hosted
We use the following criteria to evaluate this product:
We use the following criteria to evaluate this product:
Cost considerations
Custom-quote pricing typically starts around $75 000 and can exceed $1 million a year once modules and services are added. Reviews note extra fees for reporting, integrations, and support, so total ownership costs rise fast and stay hard to predict. Because spend is both high and variable, leaders find it hard to tie the outlay to tangible risk-score reductions, placing MetricStream at the pricey end of the market.
Cost considerations
Custom-quote pricing typically starts around $75 000 and can exceed $1 million a year once modules and services are added. Reviews note extra fees for reporting, integrations, and support, so total ownership costs rise fast and stay hard to predict. Because spend is both high and variable, leaders find it hard to tie the outlay to tangible risk-score reductions, placing MetricStream at the pricey end of the market.
Functionality
MetricStream automatically registers vendors, applies AI to score questionnaire responses and flag anomalies, and ingests continuous BitSight cyber ratings for live risk insight. Built-in remediation workflows and dashboards guide teams to track and close issues end-to-end
Functionality
MetricStream automatically registers vendors, applies AI to score questionnaire responses and flag anomalies, and ingests continuous BitSight cyber ratings for live risk insight. Built-in remediation workflows and dashboards guide teams to track and close issues end-to-end
Compatibility
MetricStream ships ready connectors for SAP and other ERP, CMDB, scanners and ticketing tools, so data moves without custom code. Business users can log in through pre-built SAML SSO in Okta or OneLogin, and developers get OpenAPI REST and Kafka interfaces for two-way, near-real-time exchange. These options keep MetricStream continuously aligned with existing GRC, ERP and SIEM systems.
Compatibility
MetricStream ships ready connectors for SAP and other ERP, CMDB, scanners and ticketing tools, so data moves without custom code. Business users can log in through pre-built SAML SSO in Okta or OneLogin, and developers get OpenAPI REST and Kafka interfaces for two-way, near-real-time exchange. These options keep MetricStream continuously aligned with existing GRC, ERP and SIEM systems.
User experience
MetricStream’s interface is dense and navigation is not intuitive, so most risk teams invest significant time in training before they feel comfortable. Reviews also point to slow performance, disjointed screens and an outdated layout that frustrates both internal users and external vendors. Competing TPRM products highlight simpler portals and clearer dashboards, so MetricStream lags behind on overall user experience.
User experience
MetricStream’s interface is dense and navigation is not intuitive, so most risk teams invest significant time in training before they feel comfortable. Reviews also point to slow performance, disjointed screens and an outdated layout that frustrates both internal users and external vendors. Competing TPRM products highlight simpler portals and clearer dashboards, so MetricStream lags behind on overall user experience.
Customer support
MetricStream offers tiered plans that include 24×7 coverage for those who select the premium level. Gartner Peer Insights reviewers report fast, multi-channel responses, showing day-to-day support is reliable. A customer portal and onboarding services are available, but public sources do not confirm structured quarterly program reviews, so support sits one notch below the highest tier.
Customer support
MetricStream offers tiered plans that include 24×7 coverage for those who select the premium level. Gartner Peer Insights reviewers report fast, multi-channel responses, showing day-to-day support is reliable. A customer portal and onboarding services are available, but public sources do not confirm structured quarterly program reviews, so support sits one notch below the highest tier.
Continue exploring
Continue exploring