SailPoint IdentityNow
SailPoint IdentityNow
Updated August 20, 2025
Updated August 20, 2025
SailPoint IdentityNow automates access management by connecting users to the right resources based on their roles and policies. It integrates with cloud and on-premises systems to streamline identity governance and compliance processes.
SailPoint IdentityNow automates access management by connecting users to the right resources based on their roles and policies. It integrates with cloud and on-premises systems to streamline identity governance and compliance processes.
Identity Governance and Administration
Cost considerations
Cost considerations
Functionality
Functionality
Compatibility
Compatibility
User experience
User experience
Customer support
Customer support
Why these ratings?
Cyberse perspective
Cyberse perspective
Solution details
Target industry
Technology
Public sector
Industrials
Healthcare
Retail
Manufacturing
Financial services
Services support
In-house services
Third party integrators
Managed services
Product features
Password Management
Role-Based Access Control (RBAC)
Pricing
Free trial available
Market segment
Enterprise
Key features
API access
Platform solution
Integrations
Governance Risk and Compliance
Deployment
Cloud-native
Cloud ecosystem partners
Amazon Web Services
Microsoft Azure Cloud
Google Cloud Platform
Ratings
Cost considerations
Pricing is per identity, yet lifecycle, analytics, and cloud-entitlement functions are spread across separate editions, so firms quickly add extra SKUs. Total spend often climbs above mid-market rivals once connectors and services are included. Budgeting is hard because final fees shift with each module and bundle.
Cost considerations
Pricing is per identity, yet lifecycle, analytics, and cloud-entitlement functions are spread across separate editions, so firms quickly add extra SKUs. Total spend often climbs above mid-market rivals once connectors and services are included. Budgeting is hard because final fees shift with each module and bundle.
Privileged account count
User count
Functionality
IdentityNow automates joiner-mover-leaver tasks, offers access certifications and connects well with HR systems, giving solid governance. Because SailPoint relies on separate products for SSO and MFA and lacks built-in privileged-access controls, its functional breadth falls short of the most comprehensive identity suites.
Functionality
IdentityNow automates joiner-mover-leaver tasks, offers access certifications and connects well with HR systems, giving solid governance. Because SailPoint relies on separate products for SSO and MFA and lacks built-in privileged-access controls, its functional breadth falls short of the most comprehensive identity suites.
Compatibility
SailPoint IdentityNow connects out-of-the-box to AD, LDAP, Azure AD, and major HR suites and uses SAML, OIDC, and SCIM for most cloud and on-prem applications. Well-documented REST APIs allow straightforward extension to bespoke systems. This range of native connectors and standards support minimizes compatibility gaps during integration.
Compatibility
SailPoint IdentityNow connects out-of-the-box to AD, LDAP, Azure AD, and major HR suites and uses SAML, OIDC, and SCIM for most cloud and on-prem applications. Well-documented REST APIs allow straightforward extension to bespoke systems. This range of native connectors and standards support minimizes compatibility gaps during integration.
User experience
Business users handle access requests and password resets with little assistance, and the cloud admin console is logically organised for day-to-day work. Advanced governance setups and certification campaigns still require digging into documentation or integrator support, and MFA hinges on an external IdP, so the overall experience is strong but not yet frictionless.
User experience
Business users handle access requests and password resets with little assistance, and the cloud admin console is logically organised for day-to-day work. Advanced governance setups and certification campaigns still require digging into documentation or integrator support, and MFA hinges on an external IdP, so the overall experience is strong but not yet frictionless.
Customer support
SailPoint IdentityNow offers email and ticket support 8 am–6 pm Monday–Friday rather than round-the-clock coverage, placing its baseline SLA firmly in the business-hours category. User feedback highlights that fixes for more complex issues can be slow and some cases close without full resolution, indicating periodic delays. These factors align with a mid-tier support experience on the rubric.
Customer support
SailPoint IdentityNow offers email and ticket support 8 am–6 pm Monday–Friday rather than round-the-clock coverage, placing its baseline SLA firmly in the business-hours category. User feedback highlights that fixes for more complex issues can be slow and some cases close without full resolution, indicating periodic delays. These factors align with a mid-tier support experience on the rubric.
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