Hundreds of out-of-the-box playbooks can be tailored in a drag-and-drop builder. Bidirectional integrations span cloud, network, and endpoint tools, and war-room case management centralizes investigation workflow. Dashboards and SLA timers provide measurable MTTR and assignment metrics for leadership oversight

Demisto lists over 900 maintained integrations, including ready-made packs for Splunk, ServiceNow, CrowdStrike, Slack and many others, and exposes a documented REST API and webhooks for extensions. Most common security, IT and collaboration tools connect through these packs without engineers writing custom code.

The drag-and-drop playbook builder and configurable dashboards let analysts create and monitor workflows with minimal clicks. User discussions report that most staff are productive after a brief orientation, yet complex deployments still call for targeted training, keeping usability high but not instant

Demisto customers reach Palo Alto Networks engineers 24×7 by phone or email, with a published SLA of under-1-hour for critical cases. A comprehensive online knowledge base and active community forum reduce ticket volume and keep answers readily available. These strengths put support ahead of many rivals that offer business-hours help, but the sub-1-hour target still trails the sub-30-minute elite tier, so the score is 4.