ManageEngine ADSelfService Plus
ManageEngine ADSelfService Plus
Updated August 20, 2025
Updated August 20, 2025
ManageEngine ADSelfService Plus enables users to reset passwords and unlock accounts through self-service portals. It integrates with on-premises and cloud directories, supporting multi-factor authentication and password policy enforcement.
ManageEngine ADSelfService Plus enables users to reset passwords and unlock accounts through self-service portals. It integrates with on-premises and cloud directories, supporting multi-factor authentication and password policy enforcement.
Multi-Factor Authentication
Single-Sign On
Customer Identity and Access Management Platforms
Cost considerations
Cost considerations
Functionality
Functionality
Compatibility
Compatibility
User experience
User experience
Customer support
Customer support
Why these ratings?
Cyberse perspective
Cyberse perspective
Solution details
Target industry
Technology
Public sector
Industrials
Healthcare
Retail
Manufacturing
Financial services
Services support
In-house services
Product features
Password Management
Multi-Factor Authentication (MFA)
Single-Sign On (SSO)
Pricing
Free trial available
Market segment
Small business
Enterprise
Midmarket
Key features
Point solution
Integrations
Governance Risk and Compliance
Deployment
On-premises
Cloud ecosystem partners
Microsoft Azure Cloud
Ratings
Cost considerations
ManageEngine ADSelfService Plus shows public pricing of $595 per 500 users per year, or about $1 per user, with MFA and password reset included. The only meaningful upsell is a $1,195 Professional tier for adaptive SSO, so cost jumps are limited and predictable. Such low entry fees usually recoup within a year compared with higher-priced IDaaS subscriptions.
Cost considerations
ManageEngine ADSelfService Plus shows public pricing of $595 per 500 users per year, or about $1 per user, with MFA and password reset included. The only meaningful upsell is a $1,195 Professional tier for adaptive SSO, so cost jumps are limited and predictable. Such low entry fees usually recoup within a year compared with higher-priced IDaaS subscriptions.
User count
Functionality
ManageEngine ADSelfService Plus offers SSO to many SaaS apps and supports several MFA methods including biometrics. User onboarding and offboarding rely on external Active Directory processes rather than built-in lifecycle automation. The absence of native identity governance and analytics positions its functionality in the mid-range of identity security products.
Functionality
ManageEngine ADSelfService Plus offers SSO to many SaaS apps and supports several MFA methods including biometrics. User onboarding and offboarding rely on external Active Directory processes rather than built-in lifecycle automation. The absence of native identity governance and analytics positions its functionality in the mid-range of identity security products.
Compatibility
ManageEngine ADSelfService Plus connects natively to Active Directory, LDAP and Azure AD and publishes SAML or OIDC for most cloud applications. On-premise systems integrate through the built-in connector or RADIUS with only light scripting. Direct links to HR suites and full SCIM provisioning are limited, so some edge cases need extra effort.
Compatibility
ManageEngine ADSelfService Plus connects natively to Active Directory, LDAP and Azure AD and publishes SAML or OIDC for most cloud applications. On-premise systems integrate through the built-in connector or RADIUS with only light scripting. Direct links to HR suites and full SCIM provisioning are limited, so some edge cases need extra effort.
User experience
ManageEngine ADSelfService Plus provides an end-user portal that is straightforward for password resets, but reviewers describe the overall interface as only “fairly intuitive” and “not the most user-friendly”. Administrators can access extensive options, yet deeper configuration usually needs some training and reference to guides, placing user experience in the middle of the pack.
User experience
ManageEngine ADSelfService Plus provides an end-user portal that is straightforward for password resets, but reviewers describe the overall interface as only “fairly intuitive” and “not the most user-friendly”. Administrators can access extensive options, yet deeper configuration usually needs some training and reference to guides, placing user experience in the middle of the pack.
Customer support
ManageEngine provides 24×5 phone and email help plus a searchable knowledge base, but no public commitment to weekend coverage or a sub-4-hour SLA. Gartner and SoftwareAdvice reviewers report generally quick, knowledgeable responses with occasional slowdowns on deeper identity configurations. Overall support is solid but stops short of the round-the-clock, SLA-driven service top-tier vendors supply.
Customer support
ManageEngine provides 24×5 phone and email help plus a searchable knowledge base, but no public commitment to weekend coverage or a sub-4-hour SLA. Gartner and SoftwareAdvice reviewers report generally quick, knowledgeable responses with occasional slowdowns on deeper identity configurations. Overall support is solid but stops short of the round-the-clock, SLA-driven service top-tier vendors supply.
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